Terms & Conditions

Last updated: 27 October 2026

Enhance Studios has been photographing Melbourne families for 22 years. We put a lot of care into every session, and these terms explain how we work so everyone knows what to expect.

This page has three parts:

• Part A: Studio terms apply to everyone who books with us.
• Part B: Intro Experience and gift terms apply on top of Part A if you are using an Intro Experience, special offer, competition prize or gift.
• Part C: Masters Membership terms apply if you subscribe to the Masters Membership.

By booking with us, you agree to these terms. If anything here is unclear, please ask us before you book. Nothing in these terms limits your rights under the Australian Consumer Law.

Enhance is operated by Enhance Studios Pty Ltd (ABN 44 608 561 959), Unit 5 / 339 Williamstown Rd, Port Melbourne VIC 3207.

Fees at a glance

Bank and card fees are not refunded.

Part A: Studio terms

These apply to every session and every client.

A1. Session days

1. Photography sessions run Tuesday to Saturday. Session times are booked with our team.
2. Newborn sessions are held Tuesday to Friday only. This lets us give your newborn the calmest, safest setup, and makes rescheduling easier if your baby arrives early or late.

A2. Pre-shoot consultation

1. Every portrait session starts with a pre-shoot consultation. It takes 30 to 45 minutes, in the studio or by video call.
2. This is how we plan photos that are unique to your family, so it isn’t optional. If you decline the consultation, we will cancel your booking and refund any money you have paid.
3. Video consultations and driving – Please don’t join while driving. If you’re driving, we’ll end the call and you’ll need to re book.

A3. Cancelling and rescheduling

Life happens, and we’re happy to reschedule. Please give us this much notice:

Rescheduling means booking your new time with us straight away. If a new time isn’t booked when you reschedule, it is treated as a cancellation.

Cake smash reschedules. Your cake can be frozen for up to 14 days, so a rescheduled cake smash needs to be held within 14 days of the original date. If that isn’t possible, a $120 fee applies for a fresh cake.

1. If you cancel or reschedule with less notice than this, or don’t arrive for your session, your booking deposit or Intro Experience fee is forfeited. This covers the photographer’s time and the appointment we’ve held for you.
2. Saturdays. Our Saturday team is paid weekend rates and is booked in advance. A last-minute Saturday cancellation or reschedule will always forfeit your deposit or fee, whatever the reason.
3. Saturday spots are in high demand. After a last-minute Saturday cancellation, you can still book a Saturday, but only from the week before for a photography session, or the Thursday before for a design appointment. This keeps priority Saturday access fair for families who haven’t cancelled late.
4. Sick children. We look at each case individually. Call us as early as you can and we’ll work with you. Weekday newborn sessions can usually be moved without a fee.

A4. Arriving on time

Your session is planned to the minute. If you arrive late, your session still finishes at its scheduled time, so you’ll have less time in the studio. If you’re running late, please call or text us as soon as you can and we’ll work out the best option together, which may mean rescheduling.

If you’re later than the grace period and we haven’t heard from you, and you don’t answer our calls or texts, it is treated as a no-show, as set out in A3.

A5. Studio conduct

We treat every family with care and respect, and we ask the same in return.

1. We do not accept:
   • abusive, threatening or aggressive behavior towards our team
   • demands for free products or services
   • threats of negative reviews to get a discount or extra product
   • refusing to follow terms you have already agreed to
   • photographing or filming during your session without our permission, including over the photographer’s shoulder
   • damaging studio property.
2. If something needs to change, we will ask once, politely. If we need to ask a second time, we may end the session. Session fees are not refunded in this case.
3. Phones and cameras. Please keep phones and cameras away during your session. If you’d like a behind-the-scenes clip, just ask and we’ll film one and send it to you. By asking for a clip, you give us permission to use it in our own marketing and advertising.
4. Children. Parents are responsible for supervising their children at all times while at the studio.
5. Pets. Pets are welcome. Owners are responsible for their pet’s behaviour and any mess.
6. Physical activity. Our sessions can be active. Please tell your photographer about any injuries, health conditions or mobility concerns before your session so we can adjust poses. You can say no to any pose you’re not comfortable with.
7. Damage. You are responsible for the cost of repairing or replacing studio equipment, props or sets that are damaged deliberately, or damaged by children who weren’t being supervised.

A6. Our right to refuse service

1. We may decline or cancel a booking at any time.
2. If you have followed all other terms, any money you have paid will be refunded to the card you paid with.
3. If we end a session because of behaviour described in A5, session fees are not refunded.

A7. Payment

1. Paying for your order. A minimum of 50% of your order is paid at your design appointment to secure it. The balance is due when you collect your artwork. Orders are only released once paid in full.
2. Payment plans. We offer an in-house payment plan and Payright. Deposits and set-up fees are listed in Fees at a glance. The full fee schedule, including late payment fees and fees for changing your agreement, is provided and signed at your design appointment.
3. If in-house plan payments stop. If payments stop and we can’t reach you for 30 days, after at least 4 attempts to contact you, your plan is ended and your order is cancelled. The amount you’ve paid, less the set-up fee and any late payment fees, can be put towards Digital Masters at full price. Any discount, gift or Intro Experience value is forfeited.
4. Refunds are always made to the card you paid with, never in cash. This protects you. Bank and card fees are not refunded.

A8. Prices

1. Our prices may change as supplier and staffing costs rise. Prices on our website and in quotes are a guide and can change.
2. Once your order is signed off at your design appointment, that price is locked in.

A9. Your images and files

1. Your online gallery and unselected images may be deleted from 3 months after your gallery and Digital Masters are delivered, unless you are a Masters Membership subscriber. Once deleted, they cannot be recovered.
2. Ordered images are backed up. Please download your Digital Masters within 30 days of delivery. After that, files can be retrieved for $150, unless you are a Masters Membership subscriber.
3. Digital Masters are delivered in high resolution, retouched and cropped as per your order.
4. Changes to your Digital Masters requested within 3 days of delivery are included. After that, additional retouching is $25 per change. For example, a hair colour change and a body edit is two changes, so $50.
5. We do not supply RAW or unedited files.

A10. Copyright and how you can use your images

1. Enhance Studios Pty Ltd owns the copyright in all images we create.
2. You can print, share and enjoy your images for personal use. Commercial use needs our written agreement.
3. Please don’t add filters to or edit our images.
4. When you post your images online, please credit Enhance Studios.
5. At your design appointment, we’ll ask for your written permission before using your images on our website, social media or in advertising.

A11. Products and collection

1. We’ll give you an expected collection time frame at your design appointment. Our suppliers’ production times are outside our control, but we will keep you updated on any delays.
2. Colours on screens vary, so printed products may look slightly different to what you saw on a screen.
3. Edits and proofs. All edits to your products are agreed at your design appointment, and we hold every image to a high standard. If you’d like to see a proof before printing, just ask. Please note this may delay your order by up to 2 weeks.
4. Changes after your design appointment. If you change a product after it has been ordered, up to 50% of that product’s original price may need to be paid, as production may have already started.
5. Artwork is collected from the studio. Please check your order when you collect it. Once collected, you are responsible for its care.
6. Product guarantees. Printed products have a lifetime guarantee: for as long as Enhance Studios is operating, we will replace any printed product that develops a fault, as long as it has been cared for according to our product care instructions. Echo and kinetic electronic products are guaranteed for 2 years from collection on the same basis. To claim, contact us and bring the product to the studio. We’ll check it and, if it’s covered, replace it at no cost to you. You are responsible for the cost of getting the product to the studio. These guarantees are in addition to your other rights and remedies under the law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A12. Privacy and marketing

1. How we handle your personal information is set out in our Privacy Policy.
2. We only send marketing emails after you opt in when you enquire. You can unsubscribe at any time.

A13. Food at your session

Cake smash cakes are provided by us, made by a registered food business. For any other session, families bring their own food, as the studio isn’t a registered food premises and has no commercial kitchen.

Part B: Intro Experience and gift terms

Intro Experiences, special offers and gifts are heavily discounted. They’re designed for the whole family, so these terms apply on top of Part A. This includes competition prizes and gifts where you have been selected.

B1. The whole family

1. Intro Experiences and gifts are for a full family portrait session. All family members, adults and children, must attend the photography session.
2. All adults must also attend the design appointment to receive the full value of your Intro Experience or gift.
3. Images and products included in the offer must be a full family portrait, and all of the same portrait.

B2. Booking and deposits

1. Gifts and prizes. A $75 booking deposit secures your session. It is refunded to your card or credited to your order at your design appointment.
2. Paid Intro Experiences. The amount you paid for your Intro Experience secures your session.
3. Deposits and Intro Experience fees are forfeited for a no-show or last-minute cancellation, as set out in A3.
4. You must make your booking before your gift expires. Your session can be held after the expiry date, as long as it was booked before it.

B3. Design appointment

1. Please book your design appointment within 2 weeks of your photography session. If it is held later than this, some of your gift’s value may be forfeited.

B4. Using your offer

1. One Enhance Studios Intro Experience or gift per family, per year.
2. Offers and gifts cannot be combined with any other offer or voucher.
3. They cannot be exchanged for cash or other products, and can only be used as described.
4. Gifts, deposits and Intro Experiences are not transferable to another person or family.
5. They cannot be used to buy images from a previous session.

They are for personal use only, not commercial use.

PREGNANCY AND NEWBORN EXPERIENCES

   B5.1 – When a gift, prize or Intro Experience includes both a pregnancy session and a newborn session, the two sessions are one experience. Both must be photographed by Enhance Studios.

   B5.2  – Your pregnancy and newborn images are shown together at one design appointment, held after your newborn session. Pregnancy images are not shown, sold or released on their own.

   B5.3 – If you choose not to complete your newborn session with us, your pregnancy images won’t be available to view or purchase, and the included print, Digital Master and wall art credit are forfeited.

   B5.4  – Your booking deposit is refunded or forfeited in line with our cancellation terms (A3).

   B5.5  – If your baby is born early, needs special care or has a health condition, we’ll postpone your newborn session for as long as needed, and work with you on what’s realistic. This clause does not apply in those situations.

Part C: Masters Membership terms

The Masters Membership keeps your full session gallery online for 12 months at a time, and renews each year until you cancel.

C1. Renewal

1. Your membership renews automatically each year unless you cancel before the renewal date.
2. Your first year may be at an introductory price. From your second year, it renews at the standard annual price at that time.
3. We’ll email you a reminder 7 days before each renewal, showing the price that will be charged.
4. If a renewal payment fails, we’ll let you know by email and SMS. You then have 1 month to renew before your gallery and unpurchased images are deleted.

C2. Cancelling

1. You can cancel at any time by email, phone or text.
2. Cancelling stops future renewals. It does not refund the current year already paid.
3. When your paid year ends, your gallery is removed and unpurchased images are deleted. Your ordered images remain backed up, as set out in A9.

C3. Deleted images

1. While you are a member, your gallery and unpurchased images are kept and viewable online.
2. Once unpurchased images are deleted, they cannot be recovered.

C4. Refunds

1. Membership fees are non-refundable once your gallery is online and the membership year has started.

C5. Changes to price or terms

1. We may change the renewal price or these terms. We’ll let you know before any change applies to your next renewal.