Frequently Asked Questions & Terms and Conditions
Below are our frequently asked questions (FAQ) at Enhance Photography Studios. If you have any additional questions that aren’t found in this list, please feel free to contact us via the below phone number.
TERMS AND CONDITIONS
The most important aspect of our studio is that it is a FAMILY studio. That means ALL family members (parents and children) must attend the session. Both parents (if applicable) must attend the design appointment for any offer’s or gift vouchers to be valid.
1. Any offers or specials are for a FULL family group portrait session. Please note: All images and products included in the offer/special must also be a full family portrait and all of the same portrait.
2. All adults must attend both the photography session and purchasing appointment to claim the full value of the voucher.
3. A $75 deposit is required to secure your booking into our diary. This deposit will be refunded or credited toward your order on the day of your design appointment. The deposit is not refunded if you give us less than 3 days notice to cancel your appointment. This covers the loss of the appointment session and/or design appointment and your photographer’s time. Booking deposits are non-transferable.
4. Session must be booked prior to expiry date.
5. All ordered images are permanently backed up and stored. Other images will be removed 1 month after collection of your artwork.
6. Design appointment is to be completed within 2 weeks from your photography session to redeem your gift voucher.
7. Only one Enhance Studios gift voucher per family, per year may be used.
8. Any offers may not be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described. Offer not transferable.
9. Special offers cannot be used to purchase portraits from a previous portrait session.
10. Enhance Studios photography sessions are quite active and involve physical activity. Any injuries need to be disclosed to the photographer prior to the session. This is undertaken at your own risk.
11. Digital files included in Enhance specials, will contain all purchased images at high resolution, fully retouched and cropped as per your order. Any other requirements will be charged at $50 per image. In the digital package “best images” means images that you order.
12. All family promotions are not for commercial use.
13. Management reserves the right to refuse service at anytime.
14. You must participate in a pre-shoot consultation prior to your photography session or your session will be cancelled. Please let the team know when the best time of day suits you to do this.
15. Any damage done to Enhance Studios equipment accidental or otherwise by families and children will result in that family being liable for repair or replacement costs.
16. Enhance Studios respects your privacy and personal information is not shared with any third party or other organisations.
17. By becoming an Enhance Studios customer you agree to receiving email marketing and are aware that you can always unsubscribe.
18. Newborn Sessions are only available mid week Tues – Fri this is so that Enhance Studios can ensure the safest and most effective environment to photograph your newborn.