Below are our frequently asked questions (FAQ) at Enhance Photography Studios. If you have any additional questions that aren’t found in this list, please feel free to contact us via the below phone number.
FAQs
Booking & the Experience
Whats Included in my Intro Experience
Every Intro Experience includes your photography session and a design appointment, where you’ll see your images for the first time and put together the pieces you want for your home.
What’s included beyond that depends on the session type and any gift or offer you’ve booked with, so check your gift card or booking confirmation for the specifics.
What do you mean by "Full Family"
Full family means whoever makes up your family unit, however that looks.
Every session is planned around your family as it actually is, not a default assumption of what a family should be
Will it cost extra to include grandparents?
No, there’s no additional cost to include grandparents, or anyone else who makes up your family unit
Can I bring grandparents, siblings or pets?
Yes. We’d love to have them there. Those relationships, between your children and the rest of the family, are as much a part of the story as the session itself.
Do all family members need to attend?
If you’re using a special offer or Intro Experience, yes, everyone needs to be there on the day. We can’t create a genuine family photo if half the family is missing, so full attendance is what makes the offer valid.
How many people can attend a session?
The studio comfortably holds around 25 people, with up to 35 on record.
Where are sessions held? Is an at-home session available?
Sessions are held at our Port Melbourne studio, not at home. Think of it more like a visit to a spa or beautician: you get to leave the house, let us do the hosting, and settle into a space that’s quiet, private and set up specifically for photography, with results that are genuinely hard to recreate in your own living room. There’s private parking right at the studio doorstep too, see below for details.
We’re at Unit 5, 339 Williamstown Rd, Port Melbourne 3207. Get directions on Google Maps.
Is there parking at the studio?
Yes, we have private parking right at our doorstep. It’s close enough that you won’t need to bring your pram in from the car, though the space is also pram accessible if you’d rather use it.
Is the studio wheelchair or mobility accessible?
Yes, our Port Melbourne studio is fully wheelchair and mobility accessible.
What if I need to cancel or reschedule?
Your booking fee secures your spot and covers your photographer and design appointment time, so it’s non-refundable if you cancel or reschedule within 3 days of your session.
When are pre-shoot consultations available?
In-person consultations run Tuesday to Saturday, 9am to 4:30pm, at the studio. Video consultations are weekdays only, Tuesday to Friday, no Saturdays.
Can I book a weekend session?
Yes, we’re open Tuesday to Saturday, 9am to 5pm. However 3 hour newborn sessions are only available mid week. Outside those hours and on public holidays, sessions are by appointment only. We’re closed Sunday and Monday.
How long does a session take?
Time varies by session type. An Intro Experience session typically runs around 1.5 hours, plus a 1.5 hour design appointment afterwards. Newborn sessions run longer, up to 3 hours, to allow for feeding and settling, so check the newborn page if that’s what you’re booking.
Can I take my own photos or film during the session?
No, we ask that filming and photography stay with your photographer during the session. The posing, lighting and timing you’re paying for take years to perfect, and photographing or filming over our shoulder recreates that same work rather than letting you actually be present with your family. We’d rather you enjoy the experience without a screen in front of you, and save your first look for the design appointment, where you’ll see the finished images in full.
Can I bring a personal item with sentimental value?
Yes, and we encourage it. Whether it’s a family heirloom, a piece of memorabilia, or something tied to a hobby or milestone, items like this are exactly what make a session feel like your story rather than a generic setup. We’ll work out how to use it during your pre-shoot consultation
Getting Ready
What do we wear?
What you wear depends on your style and where the finished piece is going in your home. Bring your own outfits so the photos feel like your family, not a generic setup. Your photographer will help you plan this at your pre-shoot consultation, and there are some ideas on the blog.
What do we bring?
Bring anything that reflects who you are, whether that’s a favourite piece of memorabilia, a sentimental item, or something tied to your family’s interests. We’ll go through ideas together at your pre-shoot consultation.
What do you have in the way of props?
We don’t provide props. The little touches you see in our galleries, basketballs, sunglasses, board games, books, have all been brought in by the family themselves, because that’s what makes them your story rather than something generic. We’ll help you decide what to bring at your pre-shoot consultation, but you can see what other families have brought along to get some ideas before we chat.
What about hair and makeup?
We encourage you to do your own hair and makeup, to your normal standard or a touch more. We want you to look like you, not like you’re at a glamour studio.
I'm not photogenic, or I get nervous in front of the camera. Will that be a problem?
Not at all. It’s our job to guide you through each pose step by step, rather than leaving you to figure it out in front of the lens.
Will I still look good postpartum, pregnant, or just not feeling my best?
Yes. Posing, lighting and camera angle are all chosen with flattering results in mind, and we work with the body you have on the day rather than trying to hide it. If there’s anything you feel self-conscious about, mention it at your pre-shoot consultation and we’ll shape the session around what makes you comfortable.
Pricing & Payment Plans
How much does it cost ?
Our Intro Experience starts from $250 and covers pre-shoot styling, your session(s), a design appointment and an 8×10 print (inclusions vary by session type).
From there, Fine Art Matted Prints start at $250 (including the matching digital file), Canvas starts at $550, Wall Art Collections, our specialty, start at $1,200, and Digital Masters start at $990 for five, with the price per image dropping the more you take home.
You can lean more on our pricing & products page HERE
Do you offer payment plans?
Yes. You can pay in full, split 50/50 between your design appointment and collection, or spread the cost over 12 months interest-free through PayRight on orders over $2,000. Terms and conditions apply. – Learn more via PayRight’s website HERE
After Your Session
How soon will I see my photos?
You’ll see your images at a design appointment, generally booked within 2 to 8 days of your session.
How long does the whole process take, from booking to hanging it on the wall?
Altogether, expect around 5 to 8 hours of your own time across the full journey: planning calls, the session itself, your design appointment and collecting your finished artwork. It’s spread out over several weeks, not one long day.
How long does it take to receive my artwork?
Finished artwork takes 4 to 6 weeks to produce, since every piece is custom made rather than pulled from a template.
What is a “Digital Master”?
A Digital Master is the digital blueprint of your artwork. It’s not just a file: each one is individually retouched, supplied in high resolution colour and black and white for professional printing, plus a lower resolution version for your phone and socials. Every printed product comes with its matching Master included
Are our images kept safe and backed up?
Yes. We shoot with a state of the art SD backup system, and everything you order is backed up to our server and offsite, then stored indefinitely. As long as hard drives are still readable, we’ll still be able to access the images you’ve ordered.
Is there a guarantee on my artwork?
Yes. Every printed and desktop product comes with a lifetime guarantee on craftsmanship, since everything is produced here in Australia. Our electronic products, like the Echo, carry a 2 year guarantee.
How long do you keep our images on file? Can we reorder later?
Your order is archived for the life of Enhance Studios, so reordering is always possible.
Images you don’t order are removed from our system 1 to 3 months after you collect your artwork, unless you’re a Masters Member, which keeps your entire session gallery open.
Either way, the safest place for your images is in your own home, in print, on your walls, where you can enjoy them for years to come.
Family & Accessibility
Are your sessions inclusive of all family types?
Yes. Full family at Enhance Studios means whoever makes up your family unit, however that looks, and every session is planned around your family as it actually is.
Do you have a policy on sharing images or behind the scenes content on social media?
Yes. We always seek your written approval before any behind the scenes or session images are shared publicly, including on social media.
Community
I'm involved with a charity, school or club and would like help with an event or donation.
We love being able to help families and believe strongly in giving back to the community. To see if your event or charity qualifies, click here.