Frequently Asked Questions & Terms and Conditions

Full family, means whoever makes up your full family unit – eg: mum, dad & kids. Or if you are a single parent, mum or dad & kids etc.

The most important aspect of our studio is that it is a FAMILY studio. That means ALL family members (parents and children), MUST attend the session. Both parents (if applicable) must attend the design appointment for any offers or gift vouchers to be valid.

If you have a partner who just simply does not want to be there, unfortunately our starter packages are not applicable. Call our team or book in for your complimentary pre-shoot consultation to figure out what will work best for you!

We supply the cake and decorations to suit your theme but please bring some of your own items too. The details will be discussed with your photographer – so let’s see what we can create!

FOR A LIMITED TIME WE ARE OFFERING THE DIGITAL FILES OF EVERYTHING YOU ORDER AS A GIFT!

Yes, we do sell high-resolution digital files of whatever you have purchased from your shoot as finished products, like wall art or albums. Outside of our current offer, the cost is $250.

For example:
If you order a collection of 6 canvases on the wall and an album of 12 images, its $250 for the high-resolution JPEGs of those 18 images.

Digital files are something that we’ve all come to want but the expectations of digital files vs the reality is something that you need to consider, read our blog HERE for more information.

What you wear in your shoot depends on your style, and where it’s going in your home. After you fill out the session planner when you book in your shoot, your photographer will help you plan out what to wear.

For example, our family home is very beachy, casual and open, with pastel blues, purples and pinks. So clothing for our shoot was casual in similar colours. But if we wore red, orange or green it would look horrible!

Watch the video below to give you more of an idea, and look at our blog HERE to see some great colour combinations

Watch the video below to give you more of an idea.

It all depends on what your purchase in your design appointment. To give you a guide, our families usually invest between $1000 – $7,000 to have a beautifully designed collection, or multiple collections on their walls. We can give you a more specific quote at your complimentary pre-shoot consultation or you can get a little more of a guide at the finishes section of our site. 

1 – Pay in full

2 – 50/50 Payment. 50% at the design appointment and 50% at the time of collection approximately 4-6 weeks later.

3 – Take advantage with 0% Interest* – PayRight to spread the cost over 6 or 12 months. – form more information CLICK HERE

Payment options include Visa, MasterCard and Eftpos.

* 0% is available with orders over $2000

We actively keep all of your ordered images for as long as our hard drive can last. Due to the large file sizes, the images you don’t order are removed from our system 1-3 months after you collect your images.

If you want us to hold you images longer because your moving, renovating, going overseas etc we can hold it for you at a fee.

However the safest place for your images is in your own home, in print, on your walls, where you and your family and your children can love and enjoy them for years and years to come.

“Thank you for your generous support of PAF though our fundraising efforts. Your assistance helps us help needy mums and their families” – Sue Hyde Treasurer -Pregnancy Assistance Frankston

To see if your event or charity qualifies please click here.