Below are our frequently asked questions (FAQ) at Enhance Photography Studios. If you have any additional questions that aren’t found in this list, please feel free to contact us via the below phone number.
FAQs
Booking & the Experience
Getting Ready
What do we wear?
What you wear depends on your style and where the finished piece is going in your home. Bring your own outfits so the photos feel like your family, not a generic setup. Your photographer will help you plan this at your pre-shoot consultation, and there are some ideas on the blog.
What do we bring?
Bring anything that reflects who you are, whether that’s a favourite piece of memorabilia, a sentimental item, or something tied to your family’s interests. We’ll go through ideas together at your pre-shoot consultation.
What do you have in the way of props?
We don’t provide props. The little touches you see in our galleries, basketballs, sunglasses, board games, books, have all been brought in by the family themselves, because that’s what makes them your story rather than something generic. We’ll help you decide what to bring at your pre-shoot consultation, but you can see what other families have brought along to get some ideas before we chat.
What about hair and makeup?
We encourage you to do your own hair and makeup, to your normal standard or a touch more. We want you to look like you, not like you’re at a glamour studio.
I'm not photogenic, or I get nervous in front of the camera. Will that be a problem?
Not at all. It’s our job to guide you through each pose step by step, rather than leaving you to figure it out in front of the lens.
Will I still look good postpartum, pregnant, or just not feeling my best?
Yes. Posing, lighting and camera angle are all chosen with flattering results in mind, and we work with the body you have on the day rather than trying to hide it. If there’s anything you feel self-conscious about, mention it at your pre-shoot consultation and we’ll shape the session around what makes you comfortable.
Pricing & Payment Plans
How much does it cost ?
Our Family Intro Experience is $250 and covers pre-shoot styling, your session, a design appointment and an 8×10 print (inclusions vary by session type). We also run special Intro Experience offers from time to time, so keep an eye on our socials
From there, Fine Art Matted Prints start at $250 (including the matching digital file), Canvas starts at $550, Wall Art Collections, our specialty, start at $1,200, and Digital Masters start at $990 for five, with the price per image dropping the more you take home.
You can lean more on our pricing & products page HERE
Do you offer payment plans?
Yes. You can pay in full, split it 50/50 between your design appointment and collection, use our in-house payment plan, or spread the cost over 12 months interest-free with PayRight on orders over $2,000. Both payment plans need a 20% deposit, and our in-house plan has a $65 set-up fee. Terms and conditions apply. You can visit PayRight’s website HERE
Whats Included in my Intro Experience
Every Intro Experience includes your photography session and a design appointment, where you’ll see your images for the first time and put together the pieces you want for your home.
What’s included beyond that depends on the session type and any gift or offer you’ve booked with, so check your gift card or booking confirmation for the specifics.
What do you mean by "Full Family"
Full family means whoever makes up your family unit, however that looks.
Every session is planned around your family as it actually is, not a default assumption of what a family should be
Will it cost extra to include grandparents?
No, there’s no additional cost to include grandparents, or anyone else who makes up your family unit
Can I bring grandparents, siblings or pets?
Yes. We’d love to have them there. Those relationships, between your children and the rest of the family, are as much a part of the story as the session itself.
Do all family members need to attend?
If you’re using an Intro Experience, special offer or gift, yes. Everyone needs to be at the photography session, and all adults need to come to the design appointment too. We can’t create a genuine family portrait if half the family is missing, so full attendance is what makes the offer valid.
How many people can attend a session?
The studio comfortably holds around 25 people, with up to 35 on record.
Where are sessions held? Is an at-home session available?
Sessions are held at our Port Melbourne studio, not at home. Think of it more like a visit to a spa or beautician: you get to leave the house, let us do the hosting, and settle into a space that’s quiet, private and set up specifically for photography, with results that are genuinely hard to recreate in your own living room. There’s private parking right at the studio doorstep too, see below for details.
We’re at Unit 5, 339 Williamstown Rd, Port Melbourne 3207. Get directions on Google Maps.
Is there parking at the studio?
Yes, we have private parking right at our doorstep. It’s close enough that you won’t need to bring your pram in from the car, though the space is also pram accessible if you’d rather use it.
Is the studio wheelchair or mobility accessible?
Yes, our Port Melbourne studio is fully wheelchair and mobility accessible.
What if I need to cancel or reschedule?
Life happens, and we’re happy to move your session. Please give us 48 hours’ notice to reschedule or 3 days’ notice to cancel. For cake smashes it’s 3 days to reschedule and 7 days to cancel, as your cake is made specially, and a rescheduled cake smash needs to be held within 14 days. With less notice, your booking deposit or Intro Experience fee is forfeited. Our Saturday team is booked at weekend rates, so a last-minute Saturday change always forfeits your deposit or fee. If you’ve received a gift or prize, your $75 booking deposit is refunded to your card or credited to your order at your design appointment. Full details are in our Terms & Conditions.
When are pre-shoot consultations available?
Every session starts with a 30 to 45 minute pre-shoot consultation. It isn’t optional, as it’s how we plan photos that are unique to your family. Consultations run Tuesday to Friday, with the last slot at 4:15pm, in the studio or by video call. Saturday slots open for in person bookings 2 days beforehand. If you’re joining by video, please don’t call in while driving.
Can I book a weekend session?
Yes, we’re open Tuesday to Saturday, 9am to 5pm. However 3 hour newborn sessions are only available mid week. Outside those hours and on public holidays, sessions are by appointment only. We’re closed Sunday and Monday.
How long does a session take?
Time varies by session type. An Intro Experience session typically runs around 1.5 hours, plus a 1.5 hour design appointment afterwards. Newborn sessions run longer, up to 3 hours, to allow for feeding and settling, so check the newborn page if that’s what you’re booking.
Can I take my own photos or film during the session?
No, we ask that filming and photography stay with your photographer during the session. The posing, lighting and timing you’re paying for take years to perfect, and photographing or filming over our shoulder recreates that same work rather than letting you actually be present with your family. We’d rather you enjoy the experience without a screen in front of you, and save your first look for the design appointment, where you’ll see the finished images in full.
Can I bring a personal item with sentimental value?
Yes, and we encourage it. Whether it’s a family heirloom, a piece of memorabilia, or something tied to a hobby or milestone, items like this are exactly what make a session feel like your story rather than a generic setup. We’ll work out how to use it during your pre-shoot consultation
After Your Session
How soon will I see my photos?
You’ll see your images at a design appointment, generally booked within 2 to 8 days of your session.
How long does the whole process take, from booking to hanging it on the wall?
Altogether, expect around 5 to 8 hours of your own time across the full journey: planning calls, the session itself, your design appointment and collecting your finished artwork. It’s spread out over several weeks, not one long day.
How long does it take to receive my artwork?
Most artwork takes 4 to 6 weeks to produce, as every piece is custom made. We’ll give you an expected collection date at your design appointment and keep you updated if anything runs behind.
What is a “Digital Master”?
A Digital Master is the digital blueprint of your artwork. It’s not just a file: each one is individually retouched, supplied in high resolution colour and black and white for professional printing, plus a lower resolution version for your phone and socials. Every printed product comes with its matching Master included
Are our images kept safe and backed up?
Yes. We shoot with an SD backup system, and everything you order is backed up to our server and offsite. Please download your Digital Masters within 30 days of delivery. After that we can retrieve them for $150, or they’re always available if you’re a Masters Member.
Is there a guarantee on my artwork?
Yes. Every printed and desktop product comes with a lifetime guarantee on craftsmanship, as long as the care instructions are followed. The final touches on every piece are done here in our studio. Our electronic products, like the Echo, carry a 2 year guarantee.
How long do you keep our images on file? Can we reorder later?
The images you order stay backed up, so reordering is possible. Your online gallery and any images you don’t order are deleted 3 months after your gallery and Digital Masters are delivered, unless you’re a Masters Member, which keeps your whole session gallery open. Once deleted, they can’t be recovered. The safest place for your images is in your own home, in print, on your walls.
Family & Accessibility
Are your sessions inclusive of all family types?
Yes. Before your pre-shoot consultation, you’ll fill in a short questionnaire that asks whether we can share your images on our website, social media and in advertising. You can answer yes, no, or that you’d like to see them first. If you’d like to see them first, we’ll ask again at your design appointment once you’ve seen your images. We also always ask before taking any behind-the-scenes photos.
Do you have a policy on sharing images or behind the scenes content on social media?
Yes. We always ask before taking any behind-the-scenes photos, and at your design appointment we ask for your written permission before any of your images are used on our website, social media or in advertising.
Community
I'm involved with a charity, school or club and would like help with an event or donation.
We love being able to help families and believe strongly in giving back to the community. To see if your event or charity qualifies, click here.