1. About this policy
Enhance Studios respects your privacy and the trust you place in us when you share your family’s moments with us. This policy explains what personal information we collect, how we use it and how you can access or correct it.
In this policy, “Enhance Studios”, “we”, “us” and “our” means Enhance Studios Pty Ltd (ABN 44 608 561 959), trading as Enhance Studios, Unit 5 / 339 Williamstown Road, Port Melbourne VIC 3207.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. What personal information we collect
We only collect what we need to plan your session, create your portraits and look after you as a client. This may include:
- Contact details: names, phone numbers, email addresses and postal addresses
- Session details: the people attending, children’s names and ages, a baby’s due or birth date, pets, and preferences you share with us during your consultation
- Booking and payment details: appointments, orders, invoices and payment records. We do not store full card numbers
- Photographs: images we take of you and your family during your session
- Messages: emails, SMS and social media messages you send us
- Website information: how you use our website, collected through cookies and similar tools (see section 7)
If you tell us about an injury or health matter so we can keep you safe during your session, we will only use it for that purpose.
You can contact us without giving your name, but we will need your details to book a session.
3. How we collect it
We collect personal information directly from you when you:
- fill in an enquiry, booking or contact form on our website
- call, email, SMS or message us on Facebook or Instagram
- attend a consultation, photography session or design appointment
- buy a session, product or gift voucher
Sometimes we receive your details from someone else, for example when a family member books a session for you or buys you a gift voucher. If that happens, we will let you know when we first contact you.
4. Why we collect it and how we use it
We use your personal information to:
- respond to your enquiries and book your session
- plan your session around your family, your preferences and any safety needs
- create, edit and deliver your images and artwork
- process orders, payments and gift vouchers
- send appointment reminders and updates about your order
- send you news and offers, if you have agreed to receive them (see section 6)
- improve our services and website
- meet our legal, tax and accounting obligations
We will not use your information for an unrelated purpose without your consent, unless the law allows or requires it.
5. Your photographs and your children
Many of our clients are babies and young children, so we take extra care with their images and details. We only collect children’s information from a parent or guardian.
We will not use your images publicly without asking you first. Before we share any image on our website, social media, advertising or in our studio displays, we will ask for your permission for that use. You can say no, and saying no will not affect your session or order in any way.
If you have given permission and later change your mind, let us know. We will remove the image from our website and social media accounts, and stop using it in new material. We may not be able to recall printed material already distributed.
We do not tag or name clients or their children in public posts unless you ask us to.
6. Marketing and opting out
With your consent, we may send you emails or SMS about our sessions, offers and studio news. Every marketing email and SMS includes a simple way to unsubscribe. You can also ask us to stop at any time by contacting us (see section 10).
Unsubscribing from marketing will not stop messages we need to send about your booking or order.
7. Our website, cookies and advertising tools
Our website uses cookies and similar technologies to work properly and to help us understand how visitors use it.
We use the Meta Pixel, a tool provided by Meta Platforms (the company behind Facebook and Instagram). It helps us measure how our advertising performs and show our ads to people who have visited our website. Meta may collect information such as your device, browser and the pages you visit, and handles it under its own privacy policy.
You can manage or block cookies in your browser settings, and adjust your ad preferences in your Facebook and Instagram account settings. Blocking some cookies may affect how parts of our website work.
Our website links to other websites, such as our social media pages. We are not responsible for the privacy practices of those websites.
8. Who we share information with
We do not sell or rent your personal information. We only share it with trusted service providers who help us run our studio, and only as much as they need to do their job.Some of these providers store information outside Australia, including in the United States, Canada, India, Japan, the United Kingdom and countries in the European Union. Our album lab is based in China and receives your photographs only, not your contact details. Where that happens, we take reasonable steps to make sure they protect it in a way that is consistent with the Australian Privacy Principles.
Service provider | What it does for us | Where data may be stored |
|---|---|---|
HelloZen | Client management, enquiry forms, bookings, email and SMS | United States and India |
Pixieset | Online galleries for viewing and selecting your images | Overseas (location not specified by Pixieset) |
Meta (Facebook and Instagram) | Messaging and advertising measurement | United States and other countries |
Stripe and Square | Processing card payments | Stripe: United States, India and the EU. Square: United States, Canada, Japan, Ireland, France, Spain and the UK |
Xero | Invoicing and accounting records | Australia, New Zealand and the United States |
Brilliant Prints | Printing your photographs and wall art | Australia (photographs only unless otherwise requested) |
Zno | Producing albums and photo books | China (photographs only) |
We may also disclose information where the law requires it.
9. How we store and protect your information
We keep your information on secure studio computers and drives, and with the service providers listed in section 8. We take reasonable steps to protect it from loss, misuse and unauthorised access, including password protection and limiting access to the people who need it.
Information | How long we keep it |
|---|---|
Unselected session images | Deleted after 3 months |
Images you have ordered | Backed up permanently so we can help with reprints retrieved for a $150 fee. Ongoing online access is available to Masters members only. If the business closes or something outside our reasonable control occurs, we may no longer be able to keep them. |
Online gallery | Active for 3 months at no cost, or longer with a gallery subscription |
Contact, booking and order records | As long as needed for our business and legal obligations, including tax records |
When we no longer need your information, we delete or de-identify it securely.
If a data breach is likely to cause you serious harm, we will let you know and follow our obligations under the law.
10. Accessing your information, complaints and contacting us
You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong or out of date. We will respond within a reasonable time, usually within 30 days. In rare cases the law allows us to refuse access, and if so we will explain why.
If you have a concern about how we have handled your information, please contact us first so we can put it right. We will acknowledge your complaint and aim to resolve it within 30 days.
Contact us
- Enhance Studios Pty Ltd (ABN 44 608 561 959) trading as Enhance Studios
- Unit 5 / 339 Williamstown Road, Port Melbourne VIC 3207
- Phone: 1300 236 426
- Email: hello@enhancestudios.com.au
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.
Last updated: 6/10/2026