Frequently Asked Questions & Terms and Conditions
Below are our frequently asked questions (FAQ) at Enhance Photography Studios. If you have any additional questions that aren’t found in this list, please feel free to contact us via the below phone number.
What does my gift voucher include?
All of our gift vouchers include your 1.5hr photography session and 1.5hr design appointment. When it comes to finished products all gift vouchers are different. Some include a 10x8in portfolio print, 8x12in ice block, or a value towards wall art etc. Be sure to look at your gift voucher as it will be noted on there.
How do I find Enhance Photography Studios?
What do you mean by FULL family shoot?
Full family means who ever makes up your full family unit – eg: mum, dad & kids. Or if you are a single parent, mum or dad & kids etc.
The most important aspect of our studio is that it is a FAMILY studio. That means ALL family members (parents and children), MUST attend the session. Both parents (if applicable) must attend the design appointment for any offers or gift vouchers to be valid.
If you have a partner who just simply does not want to be there, then your family gift voucher is void and you will need to purchase a kids/solo gift voucher instead.
How long does it take to receive my artwork?
All of your artwork is bespoke and made to suit your home, style and design. To achieve this level of quality, please allow 4-6 weeks to produce your artwork. We could receive your artwork faster depending on what finish and size you ordered.
What's included in the cake smash?
Your cake smash is designed to suit your child’s personality and room design. We can theme your shoot as you request – ie. princess, thomas, lego, micky mouse, party, clouds, owls, blue, pink and purple, etc.
We supply the cake and decorations to suit your theme but please bring some of your own items too. The details will be discussed with your photographer – so let’s see what we can create!
Do you sell digital files?
Yes, we do sell digital files. The digital files we include are whatever you have ordered from your shoot as wall art or albums and cost $500 regardless of the quantity.
1 – If you order a collection of 6 canvases on the wall and an album of 12 images, its $500 for all the high res jpegs of what you have ordered.
2 – If you only want digital files and buy 2 extra matted prints its $500 for digital files.
So the images you order to print are the digital files you are able to purchase. These are saved as high resolution and sized at the print size you ordered (ie. 14×14″)
What do we wear?
What you wear in your shoot depends on your style, and where it’s going in your home. After you fill out the session planner when you book in your shoot, your photographer will help you plan out what to wear.
For example: Our family home is very beachy, casual and open, with pastel blues, purples and pinks. So clothing for our shoot was casual with similar colours. But if we wore red, orange or green it would look horrible!
Watch the video below to give you more of an idea.
What do we bring?
What you bring in your shoot depends on your families personality. We can create amazing personalised shoots with music, sports, fashion, culture etc. After you fill out the session planner when you book in your shoot your photographer will help you plan out what to wear.
Watch the video below to give you more of an idea.
What about hair and make up?
We encourage you to do your own hair and make up to your liking. We want you to look like you, not like you’re at a glamour studio. You could go a little bit heavier with makeup than normal, but don’t go over the top.
How many people can I bring to my session?
Bring the whole family! Grandparents, extend family and even the dog! The studio can hold approximately 25 people comfortably, but we have had up to 35 before. The more the merrier!
What are the terms and conditions with my gift voucher?
How much does it cost?
It all depends on what your purchase in your design appointment. To give you a guide, our families usually invest between $1000 – $7,000 to have a beautifully designed collection, or multiple collections on their walls. You are welcome to call the studio to get more detailed or specific prices or look at our finished product page for some more price ranges.
What are the payment options?
You have a few options to choose from:
1 – Pay in full
2 – 50/50 Payment. 50% at the design appointment and 50% at the time of collection approximately 4-6 weeks later.
3 – Take advantage with 0% Interest* – Take Home Lay-by to spread the cost over 12 months. – GET PRE-APPROVED HERE
Payment options include Visa, MasterCard and Eftpos.
How long do you keep images on file? Can we re-order later?
We actively keep all of your ordered images for as long as our hard drive can last. Due to the large file sizes, the images you don’t order are removed from our system 1 month after you collect your images.
If you want us to hold you images longer because your moving, renovating, going overseas etc we can hold it for you at a fee.
However the safest place for your images is in your own home, in print, on your walls, where you and your family and your children can love and enjoy them for years and years to come.
I have a Charity, School or Club that I am involved with and I would like help with an event or donation.
At Enhance Studios we love being able to help families and believe strongly in giving back to the community.
“Thank you for your generous support of PAF though our fundraising efforts. Your assistance helps us help needy mums and their families” – Sue Hyde Treasurer -Pregnancy Assistance Frankston
To see if your event or charity qualifies please click here.